Who we are, what we build, and how we work.
We believe in providing a flexible work environment. We measure your success by what you accomplish, not by how many hours you can be found sitting in the office.
Our offices are just off Moorgate in central London, but our engineering workforce is distributed. We do most of our talking in Slack, Zoom, and email.
What we look for in our people.
We believe in planning things out before we start to build.
We solicit feedback.
We weigh different approaches.
At the end of the day we're not shipping a hackathon project, we're laying the foundations of the future of global financial infrastructure. It's okay if it takes a bit longer to get it up and running.
We are deliberate in using words and actions that communicate our consideration, kindness and empathy.
It is not enough to assume that your intent will be positively interpreted by others - you must work to make your positive intent felt.
We share our thankfulness when things go well. If we see something that we feel is wrong, we first learn context and rationale instead of assuming ignorance or bad faith.
Building a bank is hard.
It is going to take time, and it won't always be fun.
There are going to be mis-steps along the way.
If we're not resilient, we won't make it. So we must be patient, and we must learn from our mistakes.
How we design our products.
There is a lot about banking infrastructure that is inherently complex.
For the most part, our customers don't want to have to deal with that complexity.
We look for places where needless complexity can be encapsulated. We then wrap those encapsulations in simple interfaces.
As a bank, we will be a target for hackers and fraudsters.
Everything we build needs to be build with security in mind - security of the end user, of the customer, and of ourselves.
This means having a mindset where security isn't "someone else's job". While we do have full-time security experts, everyone who works here is expected to be able to think from a security perspective.
How we run the company together.
We write everything down and make it freely available inside the company. We share as much about the company's higher-level functions as possible, from bad news to major strategic decisions.
Banks are regulated for good reason: we're responsible for keeping our customer's money safe. We take this obligation seriously, obeying the letter and the spirit of the law as well as going above and beyond to safeguard our customers.
We have an active and transparent relationship with our regulators and do everything we can to stay in their good books. We aim to do the right thing the first time.